This morning I read a wonderful article about communication. I've been presented with a few situations lately to practice empathy and observe various communication styles in the midst of difficult situations. Though the article mostly focuses on marriage relationships, the principles it teaches are true and applicable to all relationships and interactions with people.
"The goal of listening should not be to acquire information but to gain understanding."
"Being heard is akin to being loved; in fact, being listened to is one of the highest forms of respect and validation."
Definitely something for me to practice and apply, starting immediately.